PlatformServices

Advanced Analitycs e AI for Operations

We developed an AI for Operations programme designed to transform complex processes and manual activities into proactive, automated and data-driven workflows.

Challenge

Evolve IT Operations from a reactive model into an intelligent, secure system fully integrated with existing enterprise platforms.

Solution

Digitouch designed an AIOps ecosystem based on AI Agents, automation and natural language interaction, optimising data access, operational processes and document generation.

Used Technologies

Azure OpenAI

AI Agents and LangGraph

Model Context Protocol

Retrieval-Augmented Generation

Microsoft Fabric and GraphQL

Python and Azure App Service

The AI for Operations programme demonstrates how a structured approach to generative artificial intelligence can transform complex operational processes into automated, traceable and scalable workflows, delivering a tangible and measurable impact on the efficiency of IT operations.

Giuseppe Sacco

Vice President Digitouch Platform

IT wallet e orchestrazione pagamenti

We contributed to the development of the IT Wallet ecosystem by building secure and interoperable digital components that simplify access to public and private services.

Customer value management AI Based

We developed an integrated and governed Data Platform that connects Life, Non-Life, Claims and Customer data to provide a unified view of the insurance business.

Bring artificial intelligence to your IT operations

Let’s work together to design secure and scalable AI solutions to automate processes, make the most of data and improve the efficiency of operations.